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Guarantees

All our products carry a 10 year guarantee for Domestic installations and a 1 year guarantee for Non-Domestic installations. All Clearwater products are engineered & manufactured to exacting standards and carry our additional guarantee over your statutory rights covering all manufacturing defaults.

How to claim

In the unlikely event that you encounter a problem with a Clearwater product, you should return to the retailer who supplied you. They will be able to advise whether it is due to faulty product or faulty installation. If the problem is due to a manufacturing fault, they will contact one of our distributors to arrange the supply of a replacement product.

Our Guarantee

We will replace at our discretion, in part or whole, a product which is defective in operation, materials or workmanship (If the exact product is no longer available, we will endeavour to provide the nearest equivalent). To be covered by the guarantee, all products should be installed in accordance with the instructions provided. Products must be purchased from an official authorised seller and installed in the country of original purchase. This product guarantee applies to the original purchaser or end user, is non-transferable and takes effect from the date of purchase. Ex Display products are not covered under the Guarantee. The guarantee does not cover damage during fitting, accidental or malicious damage, improper use or negligence, general wear and tear (for example hinges, electrical components including light bulbs & immersion heaters, cistern fittings, flush button and flush plates, cartridges & shower hoses are items that do need to be replaced periodically, or foxing of mirrors, or breakage of mirrors), damage due to poor installation or servicing or consequential loss. Shower hoses, tap cartridges, shower valve cartridges are guaranteed for one year. Care should be taken in hard water areas to ensure that cartridges are regularly cleaned. Please keep a copy of your original invoice or receipt to refer to in the event of any claim. Our Guarantee is in addition to your statutory rights, and does not affect your Statutory Rights